I've had a shockingly horrendous experience of dealing with Sofology and would never recommend this company, or DFS (same parent company) to anyone. My initial visit to the Hull showroom. On 23rd November was great, Sophie and Craig were really helpful and informative. I purchased a sofa and chair in the clearance section and physically sat on the sofa which was in excellent condition. I was assured delivery would be within 10-12 days as the sofa needed to be shipped to South Yorkshire to be placed for delivery with the chair. Delivery arranged for 8th December after I chased this. 8th December I was contacted by the delivery driver to say the legs of the sofa were damaged and he would return to the depot for this to be fixed, assuring this would be resolved within a week. After continually chasing the repair / re-delivery, I was worried to hear that the chair was in South Yorks and the sofa in Doncaster, but no one in customer service could get through to the Doncaster depot, which was not staffed. 21st December after many calls and having to resort to going back to the store, I was provided with a loan sofa. 22nd December, I was informed my sofa was repaired and with the chair ready for delivery - arranged for 24th December. 24th December, delivery of one damaged sofa and no chair was attempted. I refused delivery as the sofa was not at all usable. Again, it was left to me to chase customer services, often on hold for more than an hour. It later transpired Sofology do not have technicians in Doncaster and the sofa should never have been sent there for repair. 31st December, after contacting Adam Smith (Director of Customer Services) via Facebook, I received a call from Natalie in sofology HQ priority team, set up to deal with similar concerns and complaints. Again, further emails were sent to Doncaster with promises of being phoned back with an update. After hearing nothing again, I called Sofology again on 4th Jan to be told the chair is missing and asked if I wanted a credit note or a refund. I asked that the chair be located, as it's a large item, I struggle to understand how it has gone missing. 8th Jan I was contacted again by Natalie from the priority team and was informed that the chair has been searched for and remains missing. If I want a refund, collection of the loan sofa will need to be arranged. Search for The Scottish Sun to see an article about how sofas are stacked outside a warehouse in Scotland, and look at pictures of their shambolic warehouse. It is no wonder items are damaged. The Sofology Angry Customers page on Facebook highlights that thousands of others are in a worryingly similar predicament. Do not use this company, their customer service is non existent, internal communication is severely lacking and you will be promised updates that never happen. Take your hard earned money elsewhere and avoid this company.