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Gary Southall
Ordered sofas at Solihull branch in July paying cash at £2760. I was in no rush for them to be manufactured as my sofa at home was only being replaced due to changing room colour. After having emails and phone call confirming delivery in nov 2021 I booked day off work and donated my old sofa to a hospice shop. On day of delivery I had phone call saying my sofa wasn’t ready with no expected delivery date to give me. A delivery date was given for jan 8th 2022 and when sofa arrived ( in a battered old van driven by couriers) it was found that it had been manufactured in the wrong colour. After refusing to take the sofa it was loaded back on the van and I visited sofology Solihull for a refund. The refund was prompt but no explanation was given to me after waiting 7 months for a sofa. Please do not use this company, as now I have to order another sofa elsewhere after being without since early nov 2021.
3 years ago
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Sofology has a 1.2 average rating from 1,646 reviews

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