Communication extremely poor, our sofa and stool should have arrived in December before xmas, we heard nothing, they were not taking calls so chased up in January, I checked my account and it said someone will be in contact to arrange delivery, a few weeks later nothing happened so I chased up customer service, they said they did not know where it was and would phone back in the next few days, nothing happened again! 2 weeks later I contacted them again and they tell me it will have to be reordered again as the stool has gone missing or request a refund ! I have requested a refund and will never recommend this company to anyone and will never use them again , they take your money and then forget about you ! Hopefully I will receive my refund in the next few days