Well the latest debacle has just been unfolded regarding the suite we ordered in December 2020. We had to wait for over 20 weeks for the original delivery. They delivered on chair with entirely different coloured legs to the other two. They reordered the correct legs, which (according to Sofology) could not have been made locally, and though the fault was theirs they still didn't feel so ashamed at their error and lack of quality control to make the replacements in a hurry and have them sent by air mail to us. But we heard nothing - so when we contacted them in August, we found they had lost the order! They re-ordered the replacement legs. Still there was no sense of embarrassment and no effort to resolve their error quickly. No - it would take another 14 weeks until we heard from them again. So end January 2022 -two weeks ago and14 months after the original order - the feet arrived. It then took Sofology another fortnight to get a “technician” to us. He came yesterday, but was not able to fit the feet, as they were made incorrectly. Nor was he able to modify them and cut a groove in them so he could fit them. So we now are awaiting a further response. So we say 'Sofology refund us and take the thing away'. You are incompetent, useless and frankly don’t care a jot about customer service. You don’t even know what you are supposed to be supplying and clearly have little or no quality control. Three times now you have failed. First to deliver the correct spec, then you lost the order, and then delivered the incorrect spec again. You failed to deliver the correct item and then do nothing to swiftly correct your errors. You are utterly unfit to be selling high value items to customers who pay high prices and expect to receive the correct items that they ordered in a reasonable time scale. Refund us then feel free to come and take the sofa away...... 4 days on a postscript. When we called them immediately afterwards, we were promised a phone call back over the weekend. Did we get one? What do you think? No - Sofology just get worse and worse and worse at customer service.