Corporate bullying. Misleading. Mis-selling of products and poor sales practices. My parents ordered a sofa "made to order" and paid in full without finance. Their delivery was scheduled for the 16th February 2022, but failed to arrive. No notifications/emails/updates were made to let them know why it did not arrive as per scheduled, which already goes against their own "Delays and Prolonged Delays" section on their terms and conditions. My parents continually tried to contact via phone to see what was happening and shortly realised the best option was to cancel the order as it was early March (almost 3 weeks later) and still no sofa. Now my mother tried to cancel this order over the phone and was told a 30% charge would be applied = £1046. This obviously would put anybody off canceling their order. However here are some things to consider: 1. The contract says the 30% charge is applied for cancelling if you cancel within 14 days of a scheduled delivery. 2. This clause in the contract was never stipulated nor mentioned when my parents purchased the sofa. 3. The contract also says that any delays will be notified to the customer. My parents made this purchase in-store, and was not given the chance to read any terms and conditions. This is poor sales practice and complete mis-selling of products, as the 30% charge acts as an insurance for Sofology, and therefore should always be made aware to customers. *As the scheduled delivery was for 16th February, if my parents were to cancel on or after the 2nd February (within 14 days) then the 30% charge applies, accordingly. HOWEVER, it is now March, and Sofology has completely failed to deliver, it has been 14 days AFTER scheduled delivery with no updates, no notifications, and no reason. Additionally, according to their delays terms, a £50 reduction is due. In light of this, my parents should be given a complete refund, and not bullied into accepting another delivery date, to be again, disappointed. IF it does not arrive by this Thursday, you can expect further complaints, and another request for a refund.