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Pippa
Please don't buy from this company. It's an absolute shambles and i should have listened to others before i purchased furniture from them! I ordered the midsummer sofa and footstool last May and was told it would take 13 weeks. This time then got delayed 4 times and i didn't receive it until December. Every time i called customer services i waited 3 hours and some to be able to speak to someone! Once you get to the 3 hour point on hold, the phone then cuts you off and you have start all over again. My delivery was FINALLY booked in and the delivery guys were nice enough although they did chip my wooden floor. The sofa was exactly what i ordered, the footstool however was made in completely the wrong colour and material so not only have i waited 7 months for it, it was wrong! They left the footstool there and told me to contact customer services and arrange for it to be collected and have the right one delivered. Another few hours sitting on hold to get through to them, they advised me that they would come and collect it in a couple of days. i took a day off from work when the collection was booked and NOBODY turned up! They then apologised and booked in another collection for which i had to take ANOTHER day off from work! They collected the footstool and customer services advised me that if i wanted the correct one, i would have to wait another 7 months. i told them i wanted a refund instead. They said that because i paid a big deposit, they would be able to refund the full £500 into my bank so that i could go and buy another footstool. This again, didn't happen as they took it off my finance. They are an APPALLING company! It went wrong through every step of the way and you couldn't pay me enough to deal with them again! AVOID!
2 years ago
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Sofology has a 1.2 average rating from 1,646 reviews

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