We ordered a sofa from the Doncaster store I think in 2019 and the sales team were great (of course as they always are) the delivery team we’re great and fitted it quickly and professionally but unfortunately only a short months after sitting on it it started to go extremely flat despite us plumping it’s every night before bed. Now it is completely flat and we are still paying for it!! I contacted the company and they were absolutely atrocious. Kept sending emails saying this case is now closed yet I hadn’t spoken to anyone. When I finally did get in touch with someone they told me to pay to replace the parts… so basically the whole sofa then? DO NOT BUY FROM THIS COMPANY!