ality £3500 sofa. Just I year on and Moreno sofa already sagging. Told we are not sitting properly on It and we could pay to get new inserts etc. a joke. Will be pushing all the way and twitter/Facebook/all social media platforms I will be advising not to buy from this company. The customer service person was a disgrace and just said it’s your fault the seat sagging. a joke. Who is the head of customer service - they should sort this out. The service girl carol said she was closing complaint and email said resolved. How can it be resolved if customer issue has not been dealt with. Asked to escalate and have manager call and she just closes complaint saying they will just say the same. Told us to go to ombudsman.