Absolutely shocked with the service we have received from this company. We ordered a sofa and love seat in mid January. The clerk advised us they had the sofa in the clearance section, which was a great help, we got a good saving. We then ordered the matching love seat. However, when the love seat has been delivered it has a trim on the arms which the sofa doesn't have and we said at the time of ordering we wanted it matching. Meaning wooden legs, cushion back and no trim on the arms. Pointed it out to the delivery driver who said someone would be in touch within 48 hours. No one got in touch. Rang customer services who said they couldn't do anything and had to come in to store. So go in to store, speak to the clerk who originally served us who says nothing he can do have to ring customer services. He rings them as we tell him customer services said to come in to the store. Half an hour in the clerk is at the end of his shift so leaves putting my husband on the phone to customer services. We are there for another half an hour to be told we have to pay a 20% restock charge even though they admit it's probably part the clerk's fault putting the order through wrong. The chair they delivered has a flat arm on one end, which is emphasised by the trim and which my husband has already emailed photos of to customer services. So even if it was the correct order the seat is faulty. We are then told someone will ring us tomorrow about the fault, think it was the end of his shift too. We were in store for an hour and no further forward. We would just like a seat to match the sofa we ordered. Very different attitude from when we were placing a three thousand pound order with them. The footstool is nice and we also ordered another chair which is fine. For a huge company like this I am shocked they are wanting to us to pay 20%. That must be nothing to them, especially when it's due to a human error on both parts (why would we login to check an order we sat through? And why would we order an un-matching seat?!) I'm 36 weeks pregnant so waiting in store for an hour wasn't ideal as well as dealing with the stress of this. No one in store even asked if all okay when returned phone! Very disappointed and won't be using sofology again. Only hoping someone will actually ring tomorrow and help us resolve the issue.