Ordered a beautiful looking £4,000+ leather sofa from sofology 7/11/21 - however what was delivered 8/3/22 was nothing like the showroom model and honestly looked like a sofa that you wanted to get rid of! The leather was loose and rippled and looked like there were sunken bottom marks across every seat. We rejected the sofa within 48 hours of delivery however we had to wait for Sofology’s technician to provide a report before they could do anything further. The technician reported “no manufacturing defects, leather within acceptable tolerance, sofa exactly as it should be and sofology have no liability for any issues”. This is where we are at complete and utter loggerheads. The sofa we received is nothing like the one we ordered and sofology will take absolutely no responsibility or even accept there is a problem with the sofa they supplied. We initially wanted a replacement sofa however given that they confirmed our sofa is exactly as it should be - we had no option but to request a refund. It is crystal clear that sofology advertise lovely looking sofa’s in their showrooms however what they supply is something quite different and they consider this acceptable. We are now taking sofology to trading standards. However this battle has only just began. The stress this is causing us is unbelievable. We have had a complete nightmare from start to finish in rejecting this sofa and we are now left without any sofa whatsoever and waiting for a refund. There is a very good reason that sofology do not allow you to review a sofa on their website. All you need to do is Google search “sofology angry customers -Facebook” - as this will give you a better understanding of the thousands of problems that sofology customers experience.