Ordered two sofas and coffee table from their Orpington Branch 12.4.22. Discovered after few days they were selling the coffee table at considerably more than other retailers. After an extremely frustrating time actually to get through to their customer services spoke to a female who declined to bring the price down to anywhere near others but she agreed to a full refund. Yesterday was able to purchase the same table for £200 less. I was told that order for the coffee table would be cancelled. The same evening received message from Parcel Force that the order would be delivered next day. Had to stay in to refuse delivery and ensure it wasn’t left with a neighbour. Only the top part arrived which I refused to accept. Have received another message from Parcel Force to the effect that the remaining part is in transit so I will have to remain indoors again. The ridiculous thing is that Sofology have several of the same tables on offer on their website for exactly the same as the new price we have paid. Why on earth could the female I spoke to not research this. To make matters worse one the sofas we ordered is now £500 less on their website. I doubt if they will now reduce their price to us but this is all very frustrating. It takes about an hour to actually speak to someone on the phone . The waiting time actually increases not including the long periods when you are actually cut off at their end. I now fully believe all of the many poor reviews I have read.