This has to be the worst customer service I have ever experienced, which had led to take the time to leave my review. Sofology took payment for the sofa and foot stool in January which was a part cash payment and a voucher from our insurance company. In April I received a text to say that the sofa and footstool could be delivered on Saturday 18th April 2022. This was great until they requested a balance payment. I explained that there was no balance due however delivery was declined on this basis. I was then sent further e-mails and texts the following day stating that delivery was available. I contact Sofology again only to be told the same information despite being told that they would ensure accounts would deal with the mistake the previous day. After further phone calls to Sofology I was informed that delivery would take place on 18th April and that this had been confirmed with the depot however a delivery time could not be specified and would be at some point throughout the day. I arranged to take the day off work to ensure that the delivery could be received. At 4.30pm no one had arrived, I contacted Sofology only to be informed that the delivery had not been booked in. I explained that I would be on holiday now and would not be able to take delivery until today 25th April 2022 and received a text to confirm the booking. On Tuesday 19th April part way down the M5 I received a call to say that the delivery driver was 1.5hrs away from arriving at our property. This caused a great deal of stress to what should have been the start of a relaxing holiday. I had to arrange for a family member to be present at our property to received the order. Over the coming days I have received numerous texts stating delivery will take place on 25th April despite the order already being delivered. It is clear that there little or no communication between departments and that customer service is not a key factor in the way that Sofology run their business. Personally I would avoid at all costs and look at their reviews on line which reflect my experience.