Would have chosen zero stars if I could, terrible customer service and a company that have no clue what they are doing.
Placed the order for the sofas in the second week of March, just arrived today. Ordered a rug at the same time, to then be told that it will not be shipped with the sofas. Surely common sense would have kicked in to ship this immediately after placing the order, oh know that would be too easy, they ship that once the sofa is delivered, so I am now going to have to wait another 4 weeks.....for a rug...really!
Customer service is none existent and after being promised a morning delivery from their 'delivery experts'...in a black, shiny Sofology lorry...2 hours late and arrive in a unbranded & battered Citroen van.
Be mindful of the 'Delivery Team' based in Scotland, full of people that promise the earth and deliver nothing. Promised call backs, then nothing, and when you raise something mildly awkward, they roll out "well we are just the delivery team, once we have scheduled it there is nothing we can do" - nice work guys!!!!!
BUY YOUR SOFA FROM SOMEWHERE ELSE - YOU HAVE BEEN WARNED!
2 years ago
Sofology has a
1.2
average rating
from
1,646
reviews
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