Would give -10 if I could. Ordered sofa, got told we would have to wait about 6 weeks due to supply situation which was fine as really liked sofa then when delivery time came it was wrong colour sofa they were trying to deliver, when that was apparently sorted it then got delivered to wrong delivery depot so more time goes by then when up for delivery again I asked for sofa to be dismantled and put back together in house so they sent the sofa with about three bolts to put it back together with so had to go back then when out for delivery again bearing in mind I spoke to them before this delivery please make sure it has everything with it this time it then arrives without the main leg , and due to design of sofa couldn’t be put up so had to go back again! When I spoke to them that day bearing in mind I have now taken Two days off work for them to deliver this sofa the answers they give you are hilarious: Apparently the depot manager had everything checked 3 times and personally had delivery guy the parts to put sofa together again so basically trying to blame delivery guy for their depots total incompetence, to be honest the delivery guy is the only one out of any of them that had any brain cells and had twice come miles to deliver and put together a sofa the idiots clearly hadn’t checked properly, I called so many times waiting to speak to someone sometimes up to 25 minutes, the latest rubbish they are now coming out with is our sofa is with the inspection team , this has now been the excuse for over 2 weeks, each time someone says they will call you back , they never do , the hilarious inspection team , who clearly are not capable of inspecting anything , still apparently have our sofa , and now the excuse I got told today was there was a note saying that apparently I wanted to cancel the sofa so that is why it’s not out to be delivered to us and apparently it will be sorted by next Friday, which is Jubilee holiday, so bearing in Mind the brilliant inspection team apparently don’t work weekends, do you really think they will want to tax their amazing inspection talents on a public holiday 😂This company has the worst ever customer service I have EVER dealt with ever , the depot manager is totally incompetent, I have told everyone I can never to get a sofa from them , they are an absolute joke , we have had 30 houses built down the road from us whilst waiting for our one sofa to get to us , 4 year old children could do a better job than these lot , and as for the alleged inspection team, let’s just thank the lord that they are only just inspecting sofas , be that incredibly badly, and not something dangerous!!