We ordered a Canterbury corner sofa and cuddler chair in 2021, they arrived in July. Within 3 months I noticed the sofa was "bobbling" and I did not expect this from furniture that cost £2600. We then noticed that the sofa was sagging in the middle and was no-where near as firm as the one we had tried in the showroom. On further inspection, we found the cushion covers were badly stitched together and the inner cushions have a different name to the sofa. The seat cushion on the open corner of the sofa folds in half around anyone who sits on it - really embarrassing when you have visitors! I opened a complaint to Sofology and they sent someone round to inspect the furniture. The man who came round was basically reading from a script and said it was all fine and to buy a debobbler or use a scalpel - A SCALPEL! - to remove the bobbles. It was all as if this was a known issue; if that was the case then why were we not advised of this at point of sale? I was told there was nothing wrong with the base or the cushions and that the covers were stitched that way due to the thickness of the fabric. I emailed Sofology twice to ask them to escalate the issue to management but the person picking up the emails immediately closed my case each time on the basis that the inspection was to their satisfaction. I took the issue to the Furniture Ombudsman who, after a bit of chasing, eventually sent someone from Homeserve. This was basically a repeat of the Sofology inspection; reading from a script, no manufacturing fault, and wear and tear not considered. And that's it, I'm on my own with furniture only 10 months old that looks like a dog's dinner. Just to sum up: The fabric looks like an £8 bargain shop sweatshirt which has been worn and washed 100 times. The cushions have been stitched at the corners so badly they are lumpy and misshapen. The sofa is called Canterbury, the inner cushions are called "Chloe" - these cushions do not properly fit the Canterbury, probably because they're left over from a previous sofa design. The sofa sinks in the middle if you try to snuggle up to watch a film. We were told by the Sofology inspector that we had to sit on our own individual cushions as the sofa was not designed to support between the cushions. Sorry if you're a couple who like a cuddle, but you're expected to sit on this as if you're in a doctor's waiting room! The cushions go out of shape all the time. You're apparently supposed to take them out of covers, beat them up and put them back in. Regularly. Because we all have time for that don't we? It doesn't actually make much difference anyway. The footstool is wonky but if you "fluff" it up now and then, it's fine, apparently. Have a look on Trust Pilot at reviews for The Furniture Ombudsman. You can see why we had no luck there. If you're from Sofology, I'm not going to take this review down unless you're going to take my complaint seriously. I have all the emails to back up my review. I hope this helps anyone who is considering parting with £1000s to Sofology. My last sofa was from Harvey's, cost £1400, and left my house after 4 years in the same condition it arrived (sold due to house move). I would have bought from them again but sadly they no longer exist.