Arranged for delivery on a Tuesday afternoon when we would be in. Got message Monday evening advising delivery Tuesday morning. Rang helpline, 11th in queue. Got through and advisor said we couldn't change delivery as it was less than 48 hours. Told them they were the ones who had ignored our instructions. Advised would be £99 to change!!! This would be on top of the £90 we had to pay originally for delivery!!! Suite delivered but only my husband could make it to check everything was ok. He wasn't listening when we ordered the items so did not realise that 2 scatter cushions were missing...... emailed FOUR times - first 2 bounced back, third one ignored and 4th one answered. Said our email would be forwarded to 'replacement department'. Told items despatched, now a week later (today) they have been in touch to say they need a description of missing cushions even though they have been given one. Copied and pasted an image from their own site. This has been going on for almost 3 weeks.