Bought an expensive leather sofa and within the warranty period it is sagging/flattened in the centre. We have tried contacting Sofology, and despite on the phone initially agreeing that the flattening was unacceptable (based on photos we sent), they now are dragging this out and being evasive. We keep getting told that we need to go through a maintenance routine EVERY DAY to maintain the sofa and avoid flattening. We had been trying the “plumping” actions they recommend previously but without improvement. However they keep saying we should keep trying this. Totally unacceptable service and warranty support.