3366309/1 - ABSOLUTELY SHOCKING SERVICE!!!!! SPENT NEARLY £8000 ON NEW SOFAS. BOOKED OUR DELIVERY FOR TODAY, 5 APRIL 2023, CALLED TO SPEAK TO AN ADVISER ON 4 APRIL 2023 AND THIS WAS CONFIRMED THAT WE WOULD RECEIVE OUR ORDER ON 5 APRIL 2023 AND THAT WE WOULD RECEIVE A TEXT ON 5 APRIL 2023 WITH A DELIVERY WINDOW. CALLED SOFOLOGY ON 5 APRIL 2023 AT 11:01AM AS NO TEXT RECEIVED. SPENT 50 MINUTES ON THE CALL ONLY TO BE TOLD THAT THE DELIVERY WILL NOT BE HAPPENING AND THAT THERE IS NO VALID REASON/EXPLANATION AND THAT THEY NEED TO WAIT 24HOURS FOR THE SYSTEM TO UPDATE BEFORE THEY CAN ATTEMPT TO BOOK A NEW DELIVERY DATE AND THAT THIS WILL MAYBE ONLY BE WITHIN A WEEK FROM NOW. I TOLD THE LADY THAT WE NOW HAVE NO COUCHES TO SIT ON AS THEIR OWN WEBSITE SAYS TO ONLY DISPOSE OF OLD SOFAS WHEN DELIVERY DATE IS CONFIRMED, WELL IT WAS CONFIRMED IN AN EMAIL AND ON THE PHONE FOR 5 APRIL 2023!!!!! WE HAVE 2 FAMILIES COMING OVER FOR THE EASTER WEEKEND AND NOW NO PLACE FOR ANYONE TO SIT!!!!! WE WILL NOW HAVE TO CANCEL WHAT IS A RELIGIOUS WEEKEND GATHERING BECAUSE OF THIS MESS!!!! BEYOND ANGRY AND DISAPPOINTED AT THE TOTAL LACK OF BUSINESS ETHICS AND SERVICE!!!!!! THE NEGATIVE REVIEWS ARE ALL TRUE AND I SHOULD HAVE LISTENED!!!! TO TOP IT OFF WE HAVE NOW BEEN LOCKED OUT OF OUR ACCOUNT AS WELL AND PASSWORD RESET LINKS EXPIRE THE MINUTE YOU TRY TO USE THEM (VERY CONVENIENT)!!!!!