While you can't fault the quality of their sofas, their handling of customer orders and service is another thing. After several delays, including then calling us to ask what we were expecting to be delivered (they had a footstool instead of a sofa for us!) we were excpecting deliver today, but once again a no show. So far I've been blamed for not being in for the delivery and then blamed for misunderstanding that there was ever supposed to be one, even though I kept receiving tracking messages about being 4th delivery of the day. Still waiting to be contacted to find out if my sofa actually exists ..... Order 2645729/2 if anyone reading is interested.