Worst company ever, bought new 3 seater and 2 seater recliner leather sofas out of the Albion range, we liked the height and firmness of them, especially with my husband having a big operation on his spine. We informed salesman more than once why we needed the firmness and height. Everything was ok until about a month after my husband had his operation, he had not used the sofas at all and he started to use the recliner and within a few weeks noticed the seats dipping and the leather pooling, and then checked 3 seater and noticed the same, so sent off complaint and was told this was normal, well I told them we have had leather suited for over 30 years and never come across this before so they sent out a technician who advised us this was normal and we explained the problem and that if we had have been informed we would not have bought them, so he said it was a point of sale issue. Sofology then tried to close down complaint and I told them still not satisfied so they sent a so called independent technician out who also said it was point of sale fault and told us to plump cushions but it’s a bit hard when they are not separate. Again they tried to close complaint until I said I wanted to use the Consumer Act of 1975 and informed them they were not fit for our purpose as one of the agents on the phone told me that people use sofas for different reasons never heard such claptrap Sent off email to Ombundsman and sent all photos all emails going back to January, and again explained that we were not informed of the seats dipping when we explicitly explained to salesman why we needed the firmness. Well today had their answer and unless we had it in writing and could prove the salesman didn’t inform us then that’s it, but what idiot would buy something after being told they sofas wouldn’t keep their shape and firmness. Worst company I ever had to deal with 😡 If I could have done they wouldn’t have got one star