Mis-sold a £2000 sofa that’s not fit for purpose. The salesman pulled a blinder persuading me to buy the useless extra guarantee as well. Worst sofa I’ve ever sat on. Hard, hurts my back and I have osteoporosis making me wish I’d kept my old (but comfy) sofa. They won’t acknowledge blame, are actually putting the phone down on me when I call the store (what professional company does this?), have had customer service and the store manager speak to me like I am a criminal. I decided to treat myself to a new sofa instead of going to New York for my 50th. I actually feel suicidal about what has happened. Lost my money, despise the couch which I need to get rid of as I can’t bear the sight of it and will be paying for it for the next 3 years to top it all off. They are thieves. Stay away!