I wish I had read these reviews before I paid a deposit for a new sofa, waited 9 weeks, moved to a new home and been sat on deck chairs, service in store was fine, friendly young lady then it goes severely downhill! The guys who came to deliver really did not want to even try to get it into my house, to the point where my husband was threatened by physical violence from one of the drivers as we obviously wanted them to try get it in, they ended up saying they were taking it back to their Depot but before they left we got yet more abuse from them! To say we were upset was an understatement, we really should have rang the Police at this point but wanted to give them a chance to apologise as everyone has bad days! Rang the customer service dept and spoke to 3 different manager’s, our deposit was kept by them, despite what we had gone through!! Our neighbour witnessed everything which I’m glad about as their account was different to ours, I’ve never felt so let down by a company in my 49 years! I worked in retail and the customers were always supported by Management! We will NEVER use this company again, the only plus was the Team leader from the delivery company who couldn’t have been nicer. Do yourself a favour and shop elsewhere!!