Terrible customer service, received a sofa that has arrived soiled, damaged and with a hole. They have said “we pride ourselves on world class customer service and apologise this has not been the case for you. We cannot change what has happened or go back in time” we are being fobbed off with a refund and £100 no replacement. They have a Mickey Mouse delivery company who did not store sofa correctly and instead of Sofology getting compensation from them we are the ones who are being punished. Very upsetting, no response to emails and been back to the store 5 times! No accountability or service recovery. Avoid like the plague!