This company is the worst I have dealt with in a long time, failing in nearly every aspect. Both of my new sofas were delivered damaged, so I requested replacements for both. They attempted to send only one replacement, falsely claiming that was all they agreed to. When I pointed out the discrepancy, the representative tried to excuse her lack of recall by saying it was a long time ago, despite the fact that everything is documented in emails. When the replacement sofa finally arrived, it was also damaged. Despite dealing with the same person throughout this ordeal, she recently misgendered me in emails. This company should be avoided at all costs—I deeply regret not being more vigilant.