I am extremely frustrated, I ordered a sofa online with Sofology, we spent over ££££, firstly we had a false delivery, I received a call from a member of staff to schedule the delivery, I booked the day off work to be told on the day after the time slot had passed that actually my sofa wasn't on the delivery truck and hadn't even got to the depot, then after it was rescheduled and was delivered on the 15/12/2024, it was the wrong configuration to what we ordered and we have the wrong legs on both our sofa and foot stool. I instantly raised a complaint as did the delivery team. We were told to keep the sofa until a replacement and compensation could be arranged after Christmas. I emailed the complaints team 3 times and have spoken to multiple agents who can never do much apart from raising it again. I still have not had a resolution and or even someone contact me . The lack of attention to this matter is infuriating, and I encourage you not to buy from Sofology! Their service has been utterly appalling.