Managing Expectations 😡 I have previously rated sofology as five stars, unfortunately this level of service wasn't maintained. I purchased two three seater leather sofas January 2017, it was delivered discoloured, they offered to replace it, I went in and purchased a more expensive sofa expecting a better service with a more expensive sofa, not so. The new sofa was delivered April 2017 and I said to delivery guys the sofa was sitting at an angle, but my words fell on deaf ears. I phoned customer service and they sent out a technician who said it just needed the cushions plumped up, I thought this odd on a sofa delivered just a week before but I'm not a sofa technician, moving forward two months and the sofa was tilting like a seesaw, called out an independent technician and he offered to write me a report listing its many faults, I decided instead to speak to Sofology again explaining what the technician had said, they sent out another technician and he agreed the sofa was faulty beyond repair. Sofology offered to replace again. More money paid out and another twelve weeks wait, this was extended as the sofa was sitting on a pallet in Southampton after the pallet company went into administration. Eventually got the new sofa delivered. All was well until eight weeks after delivery. A screw or tack head was protruding through the arm of the sofa and I called customer service again, I was advised they could repair it by "re upholstering". This involved a fairly intrusive taking apart of the sofa which I wasn't willing to allow, they then offered me a refund after nine plus thirty to fifty minute phone calls. I decided to purchase another sofa from them as I believed in the quality of the sofas. I went into Renfrew branch and purchased another more expensive sofa. I paid £250 deposit and left thinking all was well. I called customer service to confirm the uplift of the faulty sofa and was advised the new order done yesterday would be cancelled as "we don't think we can manage your expectations". Well if Sofology think getting two faulty sofas delivered and a sofa being taken apart to repair it is "not managing expectations" then they don't deserve my £3500