We had a chair delivered yesterday with no base ( swivel chair ) Ive rang 7 times yesterday and been promised call backs. Not one person has rang us back. Ive tried live chat and waited on the line for 2 hours with no reply, Sent emails with no reply, Messaged on facebook and no reply. I would have been happy to collect the base but i need someone to tell me where its is. No phone lines are being connected to customer service but they are to sales, Spoke polity to a girl in the sales office who did not want to help and in fact was very rude and offered me no support. She told me to speak via the live chat but also said it can take 72 hours for a response. If someone actually spoke to me i could save you all a job by going and collecting the item. Disgusting customer service and after my 3rd sofa i will never ever use you again because this is disgusting.