Ordered from Sofology over the Web ex display set, great sales over the phone, great delivery guys (if not over priced @ £75:00). The suite should have been inspected prior to delivery, it wasn't. The back was broken and never got in our house, it was reported back to Customer Service by the delivery guys, we then had a stream of emails from the Customer Service department with little or no information. No Phone numbers on the website, Web chat waited over an hour then gave up after a few emails they sent a number 01942 463 019 then later on express customer service number 03444 81 80 32 when we canceled the order both numbers over an hour waiting. In short worst customer service every which you won't find out about until you have a problem like us.