Surprise surprise !!! No response or resolution after 4 weeks or initial contact!! take heed all potential customers Published 3 days ago Updated 48 hours ago absolutely shocking customer service absolutely shocking customer service. no telephone number available to speak to a human being. all now done via email so they don't have to reply to you. initially very pleased although when i was sold the suite was told (as they advertise) the sales people do not get commission, but was asked when its delivered can you go on trust pilot and give me a 5 star rating then i will get my commission. when we were sold the sofas we were told you dont have to worry about measuring your door as the arms come off. the delivery guys not very happy about taking arms off so had to go through my neighbours garden and lift both our fence panels to get in the back of our house treading mud through my kitchen. after about 3 months the arm on one of the sofas sounded like cardboard when you touched it and felt like it, very flimsy. after spending £3500 i was very disappointed. my last sofa cost me £650 and was built much better. reported to sofology and was transferred to home serve. they came and repaired the problem only to go even worse after another 2 months. home serve came out again to repair it i said i dont want it repaired as it is even worse than before, i want the arm replacing, well within my rights to ask for replacement arm ( not whole sofa). was told sofology will get back to me once they have received home serve report. 2 weeks later no reply. tried to call all numbers on website no reply. had to visit store where purchased to be told by the manager nothing they can do they only take the money. he emailed the escalation team supposed to respond within 48 hours. another 2 weeks no reply. emailed again to be told complaint now with priority team and reply within 72 hours. another week and half later still no reply. the phone number for the priority team just rings out for half an hour at a time. spoke to the finance company to be told they will get involved if problem not sorted after 8 weeks. spoke to the store again to be told if you want any action you need to write a poor review on trust pilot as someone has to respond within 48 hours. if i ever treated my customers this way i would expect to go out of business. YET AGAIN SOFOLOGY WHAT A COP OUT NO RESOLUTION JUST ANOTHER EMAIL SAYING GET BACK TO ME Sofology Reply from Sofology Published 3 days ago Hi Mrs Petford I am sorry to hear about your experience so far. Please can you send me your order details so I can look into this further for you? My email address is social.media.complaints@sofology.co.uk Many thanks Will