AVOID THIS COMPANY.. Ordered a new leather suite from Sofology paid the delivery charge have waited 16 weeks for someone to contact regarding delivery of the new sofas and found that if you want to have it delivered on a Saturday it's an extra £30 for the privilege not once was this charge mentioned instore and it is not in the delivery terms and conditions on their website, have spoken to our local store and they're not interested, neither is anyone on the end of either the telephone or live chat!!, left a poor review on another site and hey presto a message appeared to send contact details and the escalation team would be in touch within 48 hours and guess what it's 6 days later and still nothing..and to top everything off we received an email yesterday stating that they now can not deliver on our chosen date( something to do with the vessel the shipment is on) and we have to wait an extra week before they can get it to us.. Sofology your customer service is DIABOLICAL you are disinterested in anything that involves you having to actually listen and sort out your paying customers issues and frustrations, it would be ZERO stars if that was an option...