The staff in the shops are excellent. Its after that the problems start. The sofa was delivered the men unpacked it and set it down. It looked ok. When a neighbour came in she said it looked lopsided. We turned it on its back and one of the legs had been over screwed on and was splintered all the way round and was shorter than the other one. We were given no paperwork when we bought the sofa and no delivery note with an order number on it. The online system takes forever using bots and is a waste of time. The phone number we eventually found says everything postdelivery has to be dealt with online. I have never known such a dreadful system implemented by a company. It is designed to make it as hard as possible to get through to anyone. Avoid these clowns at all costs. I wish we had never gone there.