Zero out of five. AVOID - STRONGLY RECOMMEND YOU DO NOT USE SOFOLOGY After the nice sales people sold me down the river I have had nothing but problems ever since. Just like all the poor reviews that Ive since discovered. It started with them admitting that someone changed the delivery address on the system so a days holiday wasted. Had to wait another 3 weeks and when the sofas finally arrived, they were badly damaged, the arms was crushed and dirty, there were at least 9 flaws in the fabric, on the arms,the cushions, fault lines the full length of both bases. The stitching was coming away and there was even a long hair sewn in on the base just a few inches away from the "quality control"signature. Then the real problems started, trying to get Sofology and the customer service teams to respond and when they did, in a satisfactory way. Ive even had the social media team respond to my poor Trust Pilot review, and still nothing! Today, I got another response to what becoming a hideously long saga ( I'm going through Resolver and keeping everything documented) only to be told the parts would be 6-8 weeks ( parts = fabric and a side cushion) and 2 months post delivery. I could have had 2 new sofas in that time. At one point, due to all the time spent looking, then chasing delivery cock ups, time off to accept delivery x 2 days, more chasing etc etc I was actually willing to have a "repair" job if it meant it was quick and efficient. I would however have expected a reduction in price given I would have ended up with 2 re-furbished Sofas and not 2 brand new ones which I paid £2500 for ( almost all of both sofas would have required new fabric and re-upholstered) And like one of the comments on here, dont go for the 3 year insurance at over £350 and worthless. What I received was nothing like the shops, someone suggested the manufacturers were in Eastern Europe which could account for why it takes two months for a cushion and fabric for the technician to then "work wonders" I was told I would be "amazed at what technicians can do" when I said that both entire sofas would need to be re-covered. I wont bore you with the farce where they lost me in the system and claimed to not realise I had any outstanding issues until I threatened to report them for Misuse to "Resolver" when they closed to close my case, the case I created in Resolver. So now I've just been told that the repairs will take another two months minimum. ( I placed my order in March) They hadn't responded for 9 days until today ( perhaps so that more delays will take me outside the 30 day return policy?) They haven't even tried to come to an amicable or satisfactory resolution or discussed a price reduction or compensation on all the time I've had to spend on this sorry saga. ( 3 months to date and they want me to wait another 6-8 weeks. I just want sofas that aren't rubbish and move on. Even writing this review is more time but I feel strongly that people should be made aware of this awful company and don't make the mistake that I did) The customer services team seem to think its OK spending thousands of pounds on shoddy sofas and then expect you to wait another 2 months to get some fabric for a technician who may or may not be able to make it look like the one in the showroom in Reading. ( "we will be in contact when the parts are received estimated 6-8 weeks") So I have already gone to the Furniture Ombudsman and have now written to Sofology again, formally requesting a refund quoting the Consumer Rights Act ie Goods be as described, fit for purpose and of satisfactory quality. None of which are true or accurate. So now more hassle and time. I will probably have to issue a claim against Sofology in the county court based on previous responses or lack of ( the legal option on the house insurance is proving money well spent) I have a new job and had to relocate, all a bit stressful as it is but who knew trying to put a living room together and just function would be this difficult. (I didn't know until I started experiencing delivery problems that Sofology were bought out by DFS) I will have to start the whole process again, and battle to get my money back from Sofology no doubt. They could have managed my situation much better than they have, they didnt recognise they were pushing on an open door (terrible customer services team and that includes the so called social media team who respond to reviews on social media but dont actually do anything after that), but anyone considering buying furniture from this company do yourself a favour and dont take the risk. A lot of the good reviews on Trust Pilot are based on the sales experience and not Sofology as a whole ( after you place your order, the salesman says although they are not on commission, they do need good reviews. When the review request comes in , it isn't clear that its for Trust Pilot so be aware if you are asked to complete a survey) Finally, if anyone knows where to get a decent sofa at a decent price, with a decent customer services team if things do go wrong, I'd love to know.