Do not use this company. I searched for a long time to find 2 leather sofas that fitted the look and the space I had in my lounge and eventually decided on a 2 seater and 3 seater Livorno sofa from Sofology ordering them in February. They arrived on 1st May but to my disappointment one of the seats on the 3 seater arrived with a broken leg support rail and couldn't be sat on. The delivery men said that hopefully the company would be in touch but if they were slow I'd have to chase them up.... Eventually, after several phone calls, it was decided that someone would come from a company they used called Homeserve to fit a new support rail at our house. That meant another day off at home. When I asked what would happen if Homeserve couldn't repair it on the day, they refused to answer that! When the Homeserve technician arrived, he said it was repairable but he couldn't do it on the day. I emailed Sofology to say I was unhappy about paying so much for a broken sofa and wanted a total replacement. When I didn't hear back from Sofology, I emailed them again and their reply was that it was Homeserve's fault as they should have made another appointment to come and fix it and that they'd 'pop' a note to Homserve to remind them. I was furious with Sofology and let them know in another email that they'd totally ignored my request for a new sofa! That was several weeks ago and I haven't heard anything since from either Sofology or Homeserve. The customer service is absolutely dire. I've tried ringing Sofology but after waiting for over 30 minutes for someone to respond, I gave up. As I paid with my Barclaycard I have now turned to them to help me resolve this…