Bad,bad,bad customer service!!!!! I agree with all the other reviews!!! I am so disappointed I trusted the good reviews on Trustpilot!!!! As another person mentioned, the reviews on Trustpilot are mostly based on the experience you get in store. That's probably because as soon as you leave the shop you are asked to write a review for them. I was sent an email straight away asking for my review and also one of the guys in the shop asked me to write a review. I found it odd because I had not received my sofa yet so I decided to wait until I received my sofa before I left a review on Trustpilot. I'm glad I did. My experience with sofology has been so awful!!!! They really don't seem to care. After 13 long weeks waiting they finally contacted me to let me know my Sofa was ready for delivery. I chose the following Saturday (which is today) as my delivery date. Delivery was supposed to be happening today between 9:30am and 1:30pm. It is now 6:43 pm and still no sofa. When you try to contact customer service it is impossible to get through!!!! Why did it take so long in the first place for my sofa to be ready??? 13 weeks???? No communication from Sofology. When I called them after 11 weeks I was told they were not expecting the sofa to be delivered until the 2nd of July! Then I was contacted on the 13th week and told sofa was finally ready. Waited all day today. I was supposed to go out and I had things to do but I could not. I tried to phone in vain in order to find out what was happening. I finally went to the shop and talked to a customer service lady at the desk. She did not seem to care! No apologies and she did not seem in a hurry to help. She told me to sit down as it would probably take a long time. And she was right!!!!! After a very long wait she finally managed to get through to customer service and she passed the phone to me. I spoke to a lady who advised me that one of the delivery drivers did not turn up in the morning and that was the reason why my sofa did not arrive at the expected time. I totally understand her explanations but why is it that nobody contacted me to let me know???? When I asked the lady when should I expect delivery she put me on hold. After a very long wait, she came back on the phone and said it will take approximately 3 hours. It is now 7pm and I am still waiting!!!! I am so disappointed by the service! And now, after reading other reviews, I am worried that my sofa will come damaged! So worried! That is a lot of money I spent for that leather sofa and I am dreading delivery in case it comes damaged. I don't know how much longer I will have to wait but for some reason I have a feeling it will be a very long wait. My advice: Avoid sofology at all costs!!!!!!