The sales experience is slick and good experience and that's when we are asked to review. I decide to wait for actual sofa delivery before I write the review and here I am. My sofa was delivered after 12 weeks, and even after delivery charges that I had paid upfront, I had to pay £30 for Saturday delivery, fair enough. One of the sofa was delivered damaged, the delivery crew noted it in receipt and said someone would call me. It has been 4 days and no call/no communication from Sofology. I had to pay extra £30 for getting a damaged sofa. There is no phone number to call for defect or support. Try this for yourself - If you call for ordering a sofa, you get through in one minute, for delivery issues the average wait time is 42 mins, and for defect, the automated voice will say there is no phone number and refers to the website. I called the Croydon store hoping they will help me. They said, once you have paid for your sofa then there is nothing more we can do. Anything you want, delivery, support, complaint, defect, call the customer care. We can't help you in anyway. The same cooperative sales guy become a rude stranger to you. Sofology does not know the concept of after-sales service ! I was sure no one would call me so I myself wrote a mail using the site, attached the pictures, and it has been 4 days, no communication at all. Feels like I wasted my £2511 in paying for the sofa. First I pay my hard earned money and then it is me who has to chase for elusive support. Please read the reviews carefully before you buy from here.