This Company is appalling. I complained about my sofa 1 month after receiving it and am still arguing with them that despite there guarantee stating "Included in the Guarantee is two years cover on leather, fabrics, inners, stitching, recliner mechanism and electrical components. So feel free to relax, it's covered for you." I have been left with a 9 month old sofa that has bobbled beyond belief and is embarrassing for people to see but also collapsed rear cushions that no amount of plumping is fixing. The condescending tones of the customer service is infuriating also. Its not like I want a new sofa, juts one new cover and 2 new inners as per the guarantee sold with it.