Absolutely terrible service. Placed order for sofa on 30 June and expected delivery date was 4th September. Firstly that is a huge waiting period for a sofa. Secondly, and my main issue, come 4th September waiting in our house after getting rid of our old sofas, we are told an hour before expected delivery time that there has been a system error and our sofa hadn't been loaded and we would need to arrange a new delivery date. This is completely unacceptable. I've taken time off work, I've had to remove our old sofas and now find out it was for nothing as there will be further wait (bear in mind 30 June is when we bought the sofas, which means for almost a quarter of the year we dont have the sofas we have bought). I have since asked for an explanation as to why the sofas have not been delivered and i was told they forgot to load the van from the deport with the sofas! If only I could forgot some things also. I seriously regret buying from this company, as simple experience like buying sofas has become a massive inconvenience and not enjoyable at all.