I cannot emphasise enough how abysmal this company are to deal with. We currently have a sofa and chair which have collapsed, in their words, settled, however, it has collapsed as they use fibre in the cushions. Imagine a pillow which over time you replace, I do this every 6 months, do you want to replace a suite every six months, NO!!! The quality of the sofa and chair is abysmal. I have gone through their process and according to them there is no fault. Their technician advised the suite is supposed to look old and baggy.... really!!! If I had wanted an old baggy suite I'd have gone to ebay and bought one for a tenth of the price we've paid. Their customer service is abysmal too. I have tried to get through to them how terrible our suite looks, but they have said, nope, that's how it's supposed to look. For god sake it's less than 6 months old and looks like it's year old. It's so uncomfortable to sit in as the cushions have collapsed and they're saying there's nothing they can do. Well there's plenty I can do. If I even put 10 people off buying from them then that's a start. DO NOT BUY FROM THIS COMPANY!!