Not happy at all.. Me and my partner visited the store 11 weeks ago and measured our perfect sofa.. We knew it wasn't going to fit through our doorway as we had checked our measurements, so we walked away.. When a salesman then comes over and asks if he can help. We explain our situation and he replies 'hang on let me take a look on my ipad, we my be able to take It apart for you and have our delivery drivers build it in your living room'. He then specifically said it would be fine as they can take the back arms and legs off and even showed us on the iPad convincing us it would be fine. Great! So off we went to buy it.. To find after waiting 10 weeks and sitting on a bean bag! That the sofa can't fit through the door.. Funny that! We said it wouldnt in the first place. Anyway it came in 2 pieces and none of the back arms came off or nothing so we was falsely sold this sofa! Fuming! After being let down we then try to get through to customer service after being passed on to department after department (5 days later) I get told Its mine and my partners word against the salesman in the store.. So basically if he doesn't admit what he told us, our only option is 30% of our refund will go to sofology leaving us £500 short.. Sorry this is just robbing us in broad day light and is not acceptable. We are first time buyers and cannot afford to loose this kind of money. The salesman is on holiday at the moment and so I am having to now wait another week to see if he admits he messed up.. I will update in a weeks time. Tamara & Sid