You might be thinking with an average rating of 9.2 you have nothing to worry about but you are wrong. Customer service until you order is great after delivery is where it all goes downhill BELIEVE ME. My sofa delivery arrived and out of the sofas I ordered, one came in the wrong colour. So it was refused and sent back I was given a number by the delivery driver to ring but had no help whatsoever. I was told all customer service is via email as they don't want their customers to wait on the telephone. It's absolutely nonsense!! So you email and wait for a reply sometimes it takes days and other times over a week. So it becomes a long and draining process of emails back and forth. The long and short of it is that after over 3 months I have now requested a refund as some of my family have had to sit on the floor due to not enough sofas so I can order from somewhere else. But they refuse and say they do not offer refund even though they are to blame. Seriously be aware before you order here