Our sofa and chairs were delivered in January 2017. The salesman was so pleasant,friendly and plausible we were persuaded to take out the warranty. We were told how it would cover stains ,damage etc and how wonderful this cover was. This cost £156 and we paid £39 for the sofology leather cleaners. As the furniture cost so much we really looked after it and cleaned it about once a month. In July I was cleaning it and I noticed a light coloured patch on one chair before I actually cleaned it. Still I thought I've got the warranty and I phoned them to be told they wanted me to do it on line. I explained that as we were older we'd rather complete a manual form. I was told someone would ring back. Over a week later I got a phone call asking for my address to send the form. Why the person I initially spoke to couldn't have done this I don't know. Any way I completed and posted the form. About a fortnight went by and I got an e mail asking for the details I'd already entered on the form. However I duly responded with the same details. I then received an automated reply saying that I would receive a reply within 5 days. Another two or three weeks passed so I phoned up. The person I spoke to didn't know what was happening so I asked if I could speak directly to the team dealing with the claim. They don't take incoming calls! I was assured I would be contacted in 5 days. After another two weeks I finally got a reply rejecting my claim. They stated that I had claimed the damage was caused by Sofology's care kit. They say that under the terms and conditions they only cover furniture where their own cleaning products have been used. I cannot find this in the small print and at no point did I suggest that the damage was caused by cleaning. Also why did the store persuade me to buy the cleaner if it invalidates the warranty which they also persuaded me to buy. I am disputing this with Castelan with no hope of a solution. Sofology may not be concerned as they have had the money for the suite but I will need anew suite at some point in the future and won't be returning there