Pre sales promise the earth, it's only after you start to see the cracks. Ordered a settee which was delivered, cushions soiled etc but was fast talked into signing for the couch under the agreement that photographs had been taken and someone would call be later that day to replace them. According to customer services this was never even logged. I called the store I bought it from (Bolton) and they don't want to know - you get told to go to an online system and cannot speak to a real person. Noone has ever replied, I did get someone on chat and she replied telling me to put another support ticket in and then stopped replying. I have contacted my bank who are now helping me sort this out as Sofology don't want to know, and I'm left with a filthy, stained couch. Allegedly your couch should be delivered in a red bag and I can't help but thinking if ours had been this wouldn't have happened. Your asked to say it was if anyone asks by the driver though! Spoke to Laura the manager at Middlebrook who's reply was "There's nothing I can do about it" - she also said it was OK to quote her saying that. ** Important edit *** After getting nowhere, I remembered to check the CCTV footage from the front of my house which shows one of the delivery people dropping the cushions on the road and in the back of the van (none of them covered in wrapping etc). Amazingly when I mentioned this, as if by magic a customer service manager is coming tomorrow to have a look.... but they'll charge us £69 if we're not in and they won't tell us when they're coming!