After very good sales rest of the experience has been an absolute nightmare. We were told our suite was coming on October 3rd between 10 a.m. and 2 p.m. My wife changed her working hours and we arranged to have the old sofa collected by a charity. It got to 3.15 p.m and no sign of the suite. After several phone calls to a variety of people ( as we were passed from one person to another) we discover that the wrong sofa was delivered This is the first we have heard of this. My wife has now been on the phone for over an hour. We now have nothing to sit on except for garden chairs and have guests coming on October 12th. Further to my earlier posting someone was supposed to call us after 10 a.m. today about the horrendous cock up Sofology have caused.. It is now 18.55. We called in at Sofology, Cannock where the manager, Raj, could not have been more helpful. He e mailed Sofology and asked someone to contact me or my wife, giving both mobile numbers. We waited, we waited, we waited. No call. My wife called Raj and he let them know we still haven`t had a call. He contacted them again. Still no call. He rang to say he was going home and would get in touch with Sofology in the morning. What sort of company ignores their own employees and their customers ???!!! I did have a response from someone about my earlier posting with an e mail address but what is the point ? Strange that having put a negative review on here there quickly followed lots of positive ones, diluting my comment. Strange that eh ? Save yourself hassle, time and money. Go elsewhere !