If I could give this company zero stars I would have - customer service department does not deserve any!! Absolutely awful after sales service! Every review I am reading on here sounds like what has happened to us. We paid over £3,500 for our sofa and within six months looks like it wont last till the end of the year. We contacted customer service, it took 2 days for someone to finally reply after being told initially “someone will be with you in a couple of minutes” We were asked to forward photos, which we did - then nothing! We left another review and someone from the social media team said they wanted us to contact the, we did and then again NOTHING!!! I am not giving up I am disgusted with how they are treating people that have spent a lot of money with their Company. If I have to stand outside the store we bought it from and tell potential customers as they go in what we have had to deal with I will. *****DO NOT TOUCH WITH A BARGE POLE - DISGUSTING COMPANY WHO WILL TAKE YOUR MONEY AND THEN IGNORE AND DISREGARD THEIR CUSTOMERS AND THE SHODDY WORKMANSHIP THEY PASS OFF AS SOFAS****