Here we go again....and still waiting for Sofology to contact me!! After sending Scarlett from ‘Social Media Complaints’ my contact details no one has actually phoned me even though she replied saying...‘a member of our priority support team will be in touch shortly’ - that was on 8th October!!! The service provided in the store is good but just wait until something goes wrong....THERE IS NO HOPE!! It’s impossible to get to speak to anyone who can help. Our situation at the moment is stil waiting for a part to come in, when I asked where it was coming from I was told they didn’t know!! It was promised (on 12th July via email) to be with Sofology within 10 weeks, that was almost 14 weeks ago and we are none the wiser!! Cannot get an answer from anyone. So I’ll await for another reply from Scarlett in Social Media Complaints & in the meantime will look at other ways in which to escalate this issue; I’m sure there is some help available.