I have already written a review on here about the absolutely shocking level of customer service with regards to the delay in our settee being delivered. We now have our settee (nearly 3 weeks after it should have been delivered) I did eventually speak to ‘Courtney’ who assured me she would keep in touch with me with the status of the settee, which she did, in the loosest sense of the word, however told me she would contact me once the settee was delivered to see if we were happy and to talk about a goodwill gesture, almost a week later and nothing, I have emailed her and nothing. I strongly urge anyone who is considering buying from Sofology to think again. With the amount of poor reviews on here, it’s amazing they are still running. Don’t be fooled by Trust pilots reviews, like us, we gave a very good TP review shortly after our purchase because the customer service in store is very good, obviously they want your money, the link to giving the review is emailed to you very soon after signing on that dotted line, we were told by Chris in the Norwich store that anything under 8 and he would lose his job, can’t believe now how we fell for that, but he was so lovely I felt that we’d made the right decision in our purchase, how very wrong we’re we. After sales is worse than appalling. Do your homework, I wish I had.