If I could give 0 out of 5 I would - 1 is too good for Sofology! I am utterly disgusted with the service we received after having purchased a Newbuck leather sofa through the Milton Keynes branch of Sofology. Customer Service/after-sale has been nothing short of diabolical. They never called us back when they promised they would. Us always chasing them.. emails, phone calls... oh I could go on and on... our furniture has cost £3.5K. They don't seem to care. I am so so disappointed with this product. Leather peeling away from the sofa is not natural tick marks!!! That is what they are trying to tell us!! Don't insult my intelligence please. It is an absolute joke. And then they have the cheek to shout at my husband down the phone... as if it is his fault!!!! Words can't express how sorry I am to have ever stepped into their shop. Buyers, beware. NEVER AGAIN! Complaint ongoing but if this is not resolved I will be putting this out on all platforms I have access to, to ensure the public are aware of their shoddy service.