Haven't had our 3 seater recliner sofa for 2 months yet and it's sagging so badly. Sofology sent an engineer to examine the sofa, he said there are no defects. So we are stuck with a sofa that is very poorly built unlike the one in store that we tested. The sofa is much worse now than when we first complained about it. The back aches are getting worst, and Since sofology says we are stuck with the sofa because we picked it out and the engineer said nothing is wrong, we are now out shopping for another sofa and getting rid the new so called state of the art product we are still paying for. And customer service was so rude! It was unbelievable! We asked for her name and she said it's Julie, she could be lying as it seems they are all liars. Now the sleepology mattress was a disaster we asked to return it as it's an horrible mattress, slept on it 2 nights and the 2nd morning I couldn't stand upright, my back was in pain. Had to contact them 3 times for the protective bags they should send for us to return it, still waiting. There must be something that can be done, because it's just isn't right to be throwing out a 1 month and 1 week old sofa instead of them just exchanging the 3 seater sofa for the 2 seater like we requested. Still can't get over how rude Julie was! I was excited to shop with sofology, but it turned out to be a nightmare. I didn't take the bad reviews here seriously and gave conology our money. Do not shop with conology! Would give 0 stars if I could.