Hi I've also had bad experience new suite came15th October badly creased was told would come out couple days. Not to be went to shop where I ordered to be told they do not deal with it on 19th October had to go online. What a nightmare from the start customer care appalling sent e mails no response phone calls 55mins no reply.insisted they were sending an engineer out for a suite that was 3weeks old on 5th Nov,I told them I wanted it uplifted as I was within my rights 30days for a refund. Was so stressed and upset.paying thousands of pounds for something you want to enjoy and no respect for customer.ie ignoring and no feedback they all saw e-mails I sent.eng came out couldn't fix as it was not transit.ive to get a new one choose a different one £200 more wouldn't waiver it for all the stress I've been through. Only reason wouldn't had anything to sit on for 12 weeks.