Bought the Richmonde 4 seater sofa and large footstool and had it delivered February 2018, with in 3 months the seat cushions were very flat and saggy giving no support at all. After numerous unanswered emails and constantly waiting for our calls to be answered we got through and was told to take photos to send to them. We did this and had a reply email saying they could see no problem!! I said if they didn't replace the cushions I wanted a refund, and surprise, surprise I was told they would send replacement cushions. These came about a month later and were fitted. 3 months on again and the cushions are just as bad as the previous ones very saggy with no support at all (even though they said these were improved ones). The inside is basically an inch depth piece of foam and is wrapped in what looks like a 4.5 tog quilt!! We got back in touch and again after numerous emails, phone calls we were asked again to take photos. We were then told that we should be opening up the cushion covers and pulling the fibers around to re plump it daily, this is impossible as the fibers are incased in fabric and I'm not prepared to rip or cut the fabric to pull the fibers! Plus I've never had to do this to any of the other sofas I've had before from better companies. They are refusing a refund and are saying we have had the sofa firstly 15mths, then 1 year but we've only had it since Feb this year. We are now waiting on homeserve to send out a supposedly independent technician to no doubt tell us there's no problem. Avoid like the plague, worst customer service I've ever had the misfortune to deal with.